At All Digital Shop, we aim to provide high-quality and fully functional digital products.
Because our products are delivered electronically and become accessible immediately, special refund conditions apply. This Refund Policy outlines when refunds are eligible and how requests are handled.

1. General Policy

All sales made on all-digitalshop.com are final.
Since digital items cannot be returned, refunds are not issued once a product has been delivered, activated, or accessed.

This applies to all categories, including:

  • Software license keys
  • Digital subscriptions
  • Premium accounts
  • Activation services
  • Digital tools and extensions

2. Eligibility for Refunds

Refunds are only provided in exceptional, verifiable cases.
You may request a refund only if:

2.1. The Product Is Defective

A product is considered defective if:

  • The license key does not activate
  • The account credentials are invalid
  • The subscription cannot be accessed as described
  • The product was mistakenly delivered in the wrong format

In such cases, you must provide clear evidence (screenshots or screen recording).

If the issue cannot be resolved, we will offer either:

  • A replacement, or
  • A full refund

2.2. Duplicate Orders

If you accidentally placed the same order more than once, the duplicate payment will be refunded after verification.

2.3. Non-Delivery

If you did not receive your digital product:

  • Check your email (including spam/junk)
  • Confirm your WhatsApp number is correct
  • Contact us with proof of payment

If the product was never delivered, a full refund will be issued.

3. Cases Not Eligible for Refund

Refunds will not be granted in the following situations:

  • You changed the password or email of a shared account
  • You violated usage instructions or limits
  • You shared account details with others
  • You used the product on unsupported devices
  • You changed your mind after delivery
  • You made a purchase by mistake but the product was already sent
  • You claim the product doesn’t work without providing evidence
  • You attempt chargebacks without contacting us first

4. Warranty Conditions

Some products include warranty (duration specified on the product page).
The warranty covers:

  • Activation issues
  • Invalid keys
  • Account login errors

The warranty does not cover misuse, modifications, or unauthorized sharing.

5. How to Request a Refund

To submit a refund or replacement request, please contact us through:

📧 Email: contact@all-digitalshop.com
📱 WhatsApp: +213549763760

Include the following:

  • Full name
  • Order number
  • Date of purchase
  • Proof of payment
  • Evidence of the issue (video/screenshot)

We respond within 1–12 hours.

6. Fraud & Abuse Prevention

All Digital Shop actively monitors fraudulent activities.
Any of the following will result in the denial of a refund:

  • Attempting to use the product and then requesting a refund
  • Unauthorized distribution of login details
  • Repeated refund claims
  • Suspicious chargeback attempts

We reserve the right to blacklist accounts involved in fraud.

7. Policy Updates

This Refund Policy may be updated periodically.
The latest version will always be available on this page.

Last Updated 23.11.2025